Professional outdoor specialists since 1995
Website & Service Terms and Conditions
Please read these terms before using the website, ordering products or accepting a service booking.
A practical, professional solution
Key terms presented in a clear, readable format
These terms cover website use, privacy, ordering, delivery, returns, security, disputes, copyright and cancellation of booked services.
Agreement
Using the website indicates acceptance of the stated conditions.
Privacy
Personal details are handled for service and communication purposes and are not sold or rented.
Products & returns
Ordering, stock, shipping, warranties and returns follow the stated product terms.
Service cancellations
Charges increase as the booked service date approaches.
Clear options
Important cancellation windows
The existing published cancellation schedule is reproduced below. The accepted quotation or contract may contain additional project-specific terms.
| Option | Charge | Notes |
|---|---|---|
| 14 or more days before service Written or verbal cancellation received at least 14 days before booking. | 10% fee | Quoted to suit the property, access and approved scope. |
| 7–13 days before service Cancellation received in the middle notice window. | 50% fee | Quoted to suit the property, access and approved scope. |
| 1–6 days before service Late cancellation close to the booked date. | 100% fee | Quoted to suit the property, access and approved scope. |
Typical service includes
- Initial consultation or site assessment
- Written scope and quotation
- Suitable materials for the approved work
- Labour and supervision
- Testing or finishing where applicable
- Normal site clean-up
Important quotation information
These website terms should be reviewed against the accepted written quotation, invoice, product warranty and any project-specific agreement. Where a conflict exists, obtain written clarification before proceeding.
A written quotation takes precedence over website guide pricing.
Solutions and inspiration
Practical results for Gauteng properties
Full published terms
Terms for website use, products and services
Information and agreement
The subtropical.co.za website is operated from within South Africa. Website prices are in South African rand. By accessing or using the website, you agree to be legally bound by these conditions.
Privacy
Subtropical respects your privacy and does not sell, rent or give away your name, email address or physical address. Customers may receive news or special-offer messages and may request not to receive future marketing communication.
Shipping and stock
Products may be shipped within South Africa and to other destinations on request. An order acknowledgement and later shipping confirmation may be sent by email. If an item is unavailable, the customer may be offered a backorder, substitute or cancellation. Delivery method and cost are confirmed during checkout or quotation.
Returns and product faults
Unused products returned in original packaging may qualify for a refund less original shipping costs, subject to the stated return process. Products are subject to applicable manufacturer warranties for qualifying defects under normal use. Contact Subtropical with purchase details and a description of the problem before returning an item.
Security
Checkout and payment security depend on the active website payment systems. Customers should verify that the browser shows a secure HTTPS connection before entering payment information.
Disclaimer and copyright
Subtropical endeavours to keep website information accurate and current but cannot guarantee that every page is error-free. Original website material remains protected intellectual property. Obtain a current written quotation before relying on guide pricing or service descriptions.
Disputes
The published terms provide for disputes arising from the agreement to be referred to a single arbitrator appointed by agreement or, failing agreement, through the Association of Arbitrators, with the process conducted under South African law.
Cancellation of booked services
Published cancellation charges are: 10% for notice received 14 or more days before the booked service; 50% for notice received 7 to 13 days before; and 100% for notice received 1 to 6 days before. Check the accepted quotation for project-specific terms.
Our process
From first enquiry to a professional result
Read the applicable documents
Review the website terms and the specific quotation or invoice.
Ask before accepting
Request written clarification for any unclear scope, price, timing or cancellation term.
Accept in writing
Follow the quotation's stated acceptance and payment method.
Keep your records
Retain the accepted quotation, proof of payment and written changes.
Why choose Subtropical?
Trusted Gauteng outdoor specialists since 1995
We combine practical experience, coordinated project planning and clear written quotations for dependable outdoor work.
- Outdoor specialists established in 1995
- Residential, estate, complex and commercial experience
- Coordinated garden, pool, irrigation and landscaping expertise
- Quality materials and supervised workmanship
- Clear written quotations before work begins
- Gauteng-wide service, subject to project size and travel
Frequently asked questions
Terms & Conditions | Subtropical Garden & Pool Services questions
Which currency is used?
Website pricing is shown in South African rand.
What is the 14-day cancellation charge?
The current published schedule states a 10% fee when cancellation notice is received 14 or more days before the booked service.
What happens if a product is out of stock?
The customer may be offered a backorder, substitute or cancellation, depending on availability and the order.
How do I report a faulty product?
Email a description of the problem with purchase details and wait for return, repair or replacement instructions.
Which document controls my specific project?
The accepted written quotation or contract records the specific scope, price and project terms. Ask for written clarification if it conflicts with general website wording.
Ready to take the next step?
Need clarification before accepting a quotation?
Contact Stephan and request written clarification of the specific term, scope, price or cancellation condition.
Monday–Saturday: 08:00–17:00 | Closed Sundays and public holidays | Subtropical Garden & Pool Services cc